Use the following
10 simple rules to evaluate the advertising you encounter. You may be
disappointed, but don't be surprised when you discover that most advertising
fails to follow any of the rules.
1. Does the ad tell a simple story, not just convey information?
A good story has a beginning where a sympathetic character encounters
a complicating situation, a middle where the character confronts and attempts
to resolve the situation, and an end where the outcome is revealed. A
good story does not interpret or explain the action in the story for the
audience. Instead, a good story allows each member of the audience to
interpret the story as he or she understands the action. This is why people
find good stories so appealing and why they find advertising that simply
conveys information so boring.
2. Does the ad make the desired
call to action a part of the story?
A good story that is very entertaining but does not make a direct connection
between the desired call to action - the purpose of the ad - and the story
is just a very entertaining story. The whole point of the story in advertising
is to effectively deliver the desired call to action. If the audience
does not clearly understand the desired call to action after seeing the
ad, then there is no point in running the ad. Contrary to popular belief,
having an entertaining story and clearly delivering the desired call to
action are not mutually exclusive.
3. Does the ad use basic emotional
appeals?
Experiences that trigger our emotions are saved and consolidated in lasting
memory because the emotions generated by the experiences signal our brains
that the experiences are important to remember. There are eight basic,
universal emotions - joy, surprise, anticipation, acceptance, fear, anger,
sadness, and disgust. Successful appeals to these basic emotions consolidate
stories and the desired calls to action in the lasting memories of audiences.
An added bonus is that successful emotional appeals limit the number of
exposures required for audiences to understand, learn, and respond to
the calls to action - people may only need to see emotionally compelling
scenes once and they will remember those scenes for a lifetime.
4. Does the ad use easy arguments?
"Jumping to conclusions" literally gave our ancestors an advantage
even when the conclusions that made them jump were wrong because delaying
actions to review information could have deadly consequences. Easy arguments
are the conclusions people reach using inferences without a careful review
of available information. Find and use easy arguments that work because
it is almost impossible to succeed when working against them.
5. Does the ad show, and not tell?
"Seeing is believing" and "actions speak louder than words"
are two common sayings that reflect a bias and preference for demonstrated
behavior. This is especially true when interests may not be the same.
Assume audiences are skeptical about any advertising and design advertising
that shows and does not tell.
6. Does the ad use symbolic language
and images that relate to the senses?
People prefer symbolic language and images that relate to the senses.
People are far less receptive and responsive to language and images that
relate to concepts. Life is experienced through the senses and using symbolic
language and images that express what people feel, see, hear, smell, or
taste are easier for people to understand, even when used to describe
abstract concepts. The language and images used in advertising should
"make sense" to the audience.
7. Does the ad match what viewers
see with what they hear?
People expect and prefer coordinated audio and visual messages because
those messages are easier to process and understand. Audio and visual
messages that are out-of-sync may gain attention, but audiences find them
uncomfortable.
8. Does the ad stay with a scene
long enough for impact?
People have limited mental processing capacities. Quick cuts to different
scenes require people to devote more of their limited resources to following
the cuts and less resources to processing each scene. It takes people
between eight and ten seconds to process and produce a lasting emotional
response to a scene. Camera movement or different camera angles of the
same scene can engage people through their orienting responses while providing
enough time for them to process the scene.
9. Does the ad let powerful video
speak for itself?
Again, the processing capacity of our brains is limited and words may
get in the way of emotionally powerful visual images. When powerful visual
images dominate - when "a picture is worth a thousand words"
- be quiet and let the images do the talking.
10. Does the ad use identifiable
music?
Music can be a rapidly identified cue for the recall of emotional responses
remembered from previous advertising. Making the same music an identifiable
aspect of all advertising signals the audience to pay attention for more
important content.
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